Covalense Digital lands West African telecom BSS modernization deal

Covalense Digital will modernize billing and customer management for a leading West African telecom operator using its Csmart Digital BSS platform. The rollout is meant to unify disconnected systems across mobile, fiber, enterprise and digital services, giving the operator a single view of customers and revenue operations.

Why it matters: - The operator is replacing fragmented billing and customer systems with one converged platform. - The shift is designed to reduce manual work, improve visibility across customer accounts and support growth across consumer and business services. - A single system can also streamline service activation, invoicing and collections across channels.

What happened: - Covalense Digital was selected to deliver a telecom BSS modernization program for a leading telecom operator in West Africa. - The program will consolidate billing and customer management for the operator’s consumer and business portfolio onto the Csmart Digital BSS platform. - The rollout will be phased over the coming months. - The program is being delivered with a regional systems integration partner, while Covalense Digital is designing and implementing the platform.

The details: - The operator currently runs core commercial functions across disconnected platforms. - Billing and collections are managed separately. - Customer information is spread across multiple systems. - The new setup is built as a convergent BSS stack with a consolidated 360-degree view of each account. - The operator’s portfolio includes mobile, fibre-to-the-home and enterprise services. - Csmart Digital BSS will serve as a single environment for customer management and billing across those lines of business. - A customer using both mobile and home broadband will be contracted, billed and supported as one relationship. - The operator’s contact center, retail network, partners, resellers and franchisees will all use the platform. - Corporate connectivity services, including dedicated and leased lines, will be managed alongside consumer products. - Digital services such as USSD, short codes and bulk SMS will also run through the same channels and billing engine. - Business customers will be contracted, provisioned and invoiced through the same setup. - Billing functions on the platform include customer accounts and balances, rating, invoicing, taxation, receivables and collections. - Csmart iPaaS will connect billing and customer management to provisioning systems. - An order captured by an agent will flow through to activation and invoicing without manual intervention. - The cloud-native deployment model is intended to give the operator elasticity as its subscriber base and service mix grow. - More information is available in the company’s announcement.

Between the lines: - The deal reflects a broader telecom shift away from service-by-service systems that can slow operations and fragment the customer experience. - Covalense Digital is positioning Csmart Digital BSS as a single commercial foundation for both household and enterprise revenue streams. - The emphasis on traceability, standardization and automation suggests the operator is aiming to tighten revenue operations as well as customer experience.

What's next: - Covalense Digital and its integration partner will continue the phased deployment in the coming months. - The operator is expected to move more of its commercial workflow onto one billing and customer management stack as the rollout progresses. - The platform will need to support growth across mobile, fibre and enterprise services as adoption expands.